What's the impact of restaurant service charge withdrawal?

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The Indian restaurant sector has been touched by several guidelines, laws, regulations, & policies.

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The Indian Central Consumer Protection Authority (CCPA) announced rules on July 4, 2022, which have been a source of controversy between the CCPA & the Indian restaurant business.

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These rules prevented hotels & restaurants from adding service charges automatically or collecting them.

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This customer rights group came to this resort after hearing complaints regarding service fee misconduct in restaurants.

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When the guidelines were issued, NRAI, FHRAI, & many restaurant owners opposed them.

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This issue went to the Delhi High Court, which has yet to rule but has urged restaurants & hotels to submit service prices in writing &/or separately.

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These consumer-friendly recommendations are double-edged. Restaurant owners consider the service charge their business right, but consumers have been unwilling to pay it.

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